NewEnergyNews: ORIGINAL REPORTING: Electric Utilities Discover Apps As The Way To Reach Customers

NewEnergyNews

Gleanings from the web and the world, condensed for convenience, illustrated for enlightenment, arranged for impact...

While the OFFICE of President remains in highest regard at NewEnergyNews, this administration's position on climate change makes it impossible to regard THIS president with respect. Below is the NewEnergyNews theme song until 2020.

The challenge now: To make every day Earth Day.

YESTERDAY

  • TODAY’S STUDY: Testing Grid Modernization State By State
  • QUICK NEWS, November 12: What Big Oil Is Doing About Climate Change; A Tale Of New Energy In Two States
  • THE DAY BEFORE

  • Weekend Video: New Energy In The Midterms
  • Weekend Video: On The Algae Case In Florida
  • Weekend Video: Cleaning Up The Pacific Garbage Patch
  • THE DAY BEFORE THE DAY BEFORE

  • FRIDAY WORLD HEADLINE-A Collection On Climate Change
  • FRIDAY WORLD HEADLINE-Global Energy Storage Boom
  • FRIDAY WORLD HEADLINE-EU Wind Builders Target Beneficial Electrification
  • THE DAY BEFORE THAT

    THINGS-TO-THINK-ABOUT THURSDAY,:

  • TTTA Thursday-Voters Rejected Climate Change, New Energy Efforts
  • TTTA Thursday-The Heat Stays On Grid Mod Efforts
  • TTTA Thursday-Ways To Make Retail Energy Choice Work
  • THE LAST DAY UP HERE

  • ORIGINAL REPORTING: Corporate New Energy deal-making getting bigger through innovation
  • How big can New England's regional cap-and-trade program get? New numbers prove it works and New Jersey and Virginia want in. Who’s next?
  • --------------------------

    --------------------------

    Founding Editor Herman K. Trabish

    --------------------------

    --------------------------

    Some details about NewEnergyNews and the man behind the curtain: Herman K. Trabish, Agua Dulce, CA., Doctor with my hands, Writer with my head, Student of New Energy and Human Experience with my heart

    email: herman@NewEnergyNews.net

    -------------------

    -------------------

      A tip of the NewEnergyNews cap to Phillip Garcia for crucial assistance in the design implementation of this site. Thanks, Phillip.

    -------------------

    Pay a visit to the HARRY BOYKOFF page at Basketball Reference, sponsored by NewEnergyNews and Oil In Their Blood.

  • ---------------
  • TODAY AT NewEnergyNews, November 13:

  • TODAY’S STUDY: The Many Values Of Solar Power Plants
  • QUICK NEWS, November 13: This Is What It Looks Like; Astonishing Things About New Energy, Part 1

    Wednesday, January 31, 2018

    ORIGINAL REPORTING: Electric Utilities Discover Apps As The Way To Reach Customers

    Utility customer engagement goes digital; Utilities find the best engagement experience involves meeting customers where they are — online and on mobile devices

    Herman K. Trabish, June 19, 2017 (Utility Dive)

    Editor’s note: The use of software is increasing so rapidly in every aspect of the utility business that they are almost beginning to merge.

    More utilities are discovering that going digital puts them where their customers are. Almost any commercial transaction consumers have today includes a digital, online, and/or mobile option. Customer satisfaction measurably rises with interactions that are personal, self-service, and available 24-7. Like the rest of the retail world, utilities are turning to digital to engage customers in these ways. They are now competing for better ways to engage customers and it is paying off in more than just customer satisfaction. Regulators granted utilities in the bottom quartile of customer satisfaction ratings a lower percentage of their requested rate of return than utilities in the top quartile, according to an April 2015 study by PwC. In addition, customers who trust their utilities are less likely to turn to disruptive competitors.

    Successful customer engagement also helps utilities meet energy efficiency mandates, smooth peak loads, and implement new rate designs. But getting participation in programs is difficult when customers’ only interaction with the utility is a monthly bill. They are finding that delivering personalized information, tips, and alerts through an app is effective at winning that engagement. But digital portals, and especially apps, can be too complicated so utilities are putting time and money and effort into turning digital customer engagement into successful marketing tool. They are working with private sector giants like Oracle Utilities, Whisker Labs, Honeywell-branded Whisker Labs, Bidgely, Tendril, Powerley, and Simple Energy… click here for more

    IFTTT Recipe: Share new blog posts to Facebook connects blogger to facebook

    0 Comments:

    Post a Comment

    << Home